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Terms and Conditions
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GENERAL - Terms and conditions apply to both website and in-store transactions.
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Antique and Vintage Items: All items sold by Luce & Co.’s are hand-selected for their beauty, history, and style.
For most antique and vintage items, origin and age are estimated from information gathered at procurement and from knowledge of historical periods and furniture design. Antique and vintage items may not have definitive dates or origins when such knowledge cannot be authenticated.
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All antique and vintage sales are final. Returns of antique and vintage items for exchange, credit or refund are not accepted.
Custom Orders: Some items may be custom-ordered, in which case a 100% deposit is required. Any freight/shipping balance is due before shipping or delivery.
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Lead time for custom orders generally varies from 6 to 20 weeks from order placement.
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Approvals: Most items may be taken out on approval for a 24-hour period on Mondays through Thursdays. A valid credit card number, contact information, and signed approval form are required for items taken on approval. A credit card authorization will be placed on your credit or debit card prior to taking an item on approval. Should you choose to keep the approval item, your credit card will be charged. If have not contacted us by the end of the 24-hour approval period, your credit card will be charged.
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Approvals are intended for items a client can physically take out of the store. If an approval item requires delivery, freight, assembly or other charges, those fees will be charged to your credit card whether or not the approval item is returned.
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Please contact us to arrange for an approval.
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Storage Fees; Timeframe for Pick-up: All purchases (including in-stock, custom orders and special orders) MUST be picked-up, shipped or delivered within 30 days of purchase or receipt at our warehouse. Items not picked-up or delivered within 30 days will incur storage fees at a rate of $5 per item per day.
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SHIPPING + DELIVERY
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Shipping Methods: Orders will be shipped using the fastest, safest, and most reliable method possible.
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Deliveries cannot be made to a P.O. Box, as a physical commercial or residential address is required.
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Please contact us regarding expedited shipping.
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Luce & Co. ships within the 48 contiguous states. Please contact us regarding shipments to Hawaii, Alaska, or for international shipping.
Clients may make their own shipping arrangements or can pick up in the store or warehouse.
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When an item ships by Small Parcel, it will be delivered by UPS, FEDEX or USPS. Signatures are not generally required at delivery, but it is at the discretion of each delivery person.
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UPON RECEIPT: It is important for you to inspect your shipment carefully. If damage is visible, do not unpack, assemble, or install the product. Instead, notify us immediately (within 3-5 days of delivery). Note that keeping a defective item does not warrant a discount.
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Freight Carrier: Certain items may need to ship via freight carrier. We will contact you prior to shipping your order via a freight carrier to confirm your options and details. When an item ships by Freight Carrier, it usually means that the item is too heavy or too large to ship via Small Parcel services. If your purchase is being delivered via Freight Carrier, you will be contacted by the Freight company prior to delivery to schedule a delivery appointment. You will need to be present to sign for the item.
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Please note the following important details about Freight Carrier:
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1) You are responsible for moving the item off the back of the delivery truck and into your home (or to wherever it is going). Please plan ahead should you need assistance. Freight Carrier personnel are not required to move the item off the truck. If you are unable to find assistance to move the item, most freight companies offer additional services (such as a lift gate). You are responsible for these additional services and will pay the Freight Carrier directly.
2) Additional costs may be incurred if you live on a small street that is not physically accessible to a freight truck. In such cases, the freight company will need to transfer your purchase onto a smaller truck for delivery. If you know that large moving trucks cannot access your street (a problem in some cities and rural areas), you must contact us in advance of placing your order so that a cost estimate can be obtained.
UPON RECEIPT: It is important for you to inspect your shipment carefully. Any damage to the carton, packaging or product itself must be noted on the freight bill BEFORE the driver leaves. Please write "PRODUCT DAMAGED" on the sheet that you are asked to sign. This ensures that we can assist in correcting the matter should there be any damage. Notify us immediately if an item is damaged. Note that keeping a defective item does not warrant a discount.
CANCEL + CHANGE
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How To Cancel An Order: Orders cancelled may be charged to your account if item shipment cannot be stopped. To cancel an order, you must call or email us immediately and provide your order number, name, and contact information. We will attempt to accommodate your request but cannot guarantee cancellations.
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How To Change Your Order: If you need to change something about your order (such as a color, finish type, product, quantity or shipping), call or email us immediately and provide your order number, name, and contact information. Changes to your original order will be confirmed via e-mail.
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Because your items could possibly ship the same day you place your order, we cannot guarantee changes will be made. We will notify you immediately if a change cannot be made.
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CONTENT
Accuracy of Content: We strive to provide the most current and accurate information on this site at all times. However, there may be occasions when some of the information featured on our site may be incomplete, inaccurate or out-of-date. Any errors are wholly unintentional and we apologize if erroneous information is reflected in merchandise price or item availability.
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SALES TAX: Sales tax is required to be collected on all pickup orders and orders shipped to Tennessee and California.